2021 COVID-19 Policy
As we look ahead on a promising and a bit more predictable year, we continue to navigate the ever-changing state guidelines for events. AFA has been and will continue to be a pillar of strength for our Clients as they make some difficult decisions about one of the most important times in their lives. In order to provide the excellent care we're known for, we need to adapt in ways we'd never thought possible.
Beginning February 15, 2021 any newly booked rental contract will have an updated COVID-19 policy as it pertains to cancellations or rescheduled events, or event cancellations or reschedules as required by state or county mandates such as shelter-in-place orders, event bans or gathering limits.
Highlights of this policy include:
Clients may reschedule their Reservation Date without penalty prior to 14 days before the Reservation Load In Date, after which a 15% Rescheduling Fee applies.
If you do not have a Rescheduled Reservation date yet, your Retainer and any other payment made to date will be kept on file as credit for up to 1 year from the original Reservation date.
AFA only accepts Rescheduled Reservation Dates up to 1 year from the original Reservation Date, after which any Client payments and/or credit to date is forfeited.
Cancellation or reschedules made 48 hours or more from the Reservation Load In Time will receive a full credit for any amounts paid made for a future reservation up to 1 year from the original Reservation Date; Rescheduled date not required at time of cancellation.
When cancelling, Clients will receive credit for all payments made to date for use on any event taking place in the next year. Credit will automatically expire after 1 year.
In order to ensure the best possible experience for your event, we need to continue to support our team as they prepare for one of the busiest years in AFA history. As always, if you have any questions related to your event rental contract with us, do not hesitate to reach out to us.
We cannot wait to help make your day one for the history books!